Policy tenant fee

New Assured Shorthold Tenancies – Signed on or after 1 June 2019

Holding Deposit (per tenancy)

One week’s rent – This reserves the property.
Note: This may be withheld if any applicant (including guarantors) withdraws, fails a Right-to-Rent check, provides false or misleading information, or doesn’t sign the tenancy agreement within 15 calendar days (or an alternative deadline agreed in writing).

Security Deposit (annual rent under £50,000)

Five weeks’ rent – Held to cover damage or breach of agreement.

Security Deposit (annual rent £50,000 or more)

Six weeks’ rent – Covers any damages or defaults during the tenancy.

Unpaid Rent

Interest charged at 3% above the Bank of England base rate after 14 days of arrears, until the balance is cleared.

Lost Keys or Security Devices

Tenants are liable for the actual cost of replacement. If locks must be changed, tenants will cover locksmith charges and all key replacements. Additional labour is charged at £15/hour (incl. VAT).

Contract Variation (Tenant request)

£50 (incl. VAT) – Applies for changes such as pet permissions or name amendments.

Change of Sharer

£50 (incl. VAT) per replacement tenant, or higher if necessary to cover referencing, Right-to-Rent checks, deposit updates, and contract amendments.

Early Termination (Tenant request)

Tenants must cover the landlord’s reasonable costs for re-letting and remain responsible for rent until the start date of a new tenancy, not exceeding the remaining rent owed.

New Assured Shorthold Tenancies

Existing ASTs and Assured Tenancies

Before Moving In

  • Set-up Fee: £240 (incl. VAT) – Covers negotiation and preparation of tenancy documents.
  • Referencing Fee: £48 (incl. VAT) per tenant – Includes ID verification, credit checks, and employment/landlord references.
  • Guarantor Fee: £138 (incl. VAT) – Includes referencing and Deed of Guarantee preparation.
  • Inventory Check-In Fee: From £144 (incl. VAT) – Based on property size and number of rooms.
  • Pet Deposit: Additional 2 weeks’ rent – Held for potential pet-related damage. Protected under current deposit regulations.
Holding Deposit
During Your Tenancy

During Your Tenancy

  • Renewal Fee: £90 (incl. VAT) – Covers contract extension and updates.
  • Change of Tenant Admin Fee: £198 (incl. VAT) – Covers referencing, legal documents, and administrative costs for new tenants.

Ending Your Tenancy

  • Early Termination (Tenant request): You are liable for landlord’s re-letting costs, pro-rata letting commission, and rent until a replacement tenancy begins. Costs won’t exceed the total rent due under the contract.
Ending Your Tenancy
Other Fees & Charges

Other Fees & Charges

  • Lost Key or Security Device Replacement: £36 (incl. VAT) + item cost – Includes permissions, sourcing, and travel.
  • Rent Arrears/Returned Payments: £30 (incl. VAT) per notice plus 4% interest above Bank of England base rate.
  • Missed Appointment Fee: £36 (incl. VAT) + contractor cost.
  • Inappropriate Call-Out Charge: £60 (incl. VAT) per hour + costs – Applies when a call-out is caused by tenant error.