Privacy Policy

Privacy Policy of EA Guaranteed Rent London

This Privacy Policy (“Policy”) outlines how CSA & Co Limited (“CSA & Co Limited,” “we,” “us,” or “our”) collects, uses, and safeguards your personal information (“Personal Information”) when you (“User,” “you,” or “your”) interact with our website, EA Guaranteed Rent, and any of our products or services (collectively, the “Website” or “Services”).

It also explains your rights regarding your Personal Information and how you can access, update, or delete it. This Policy does not cover third-party websites or organisations that are not owned or operated by us, nor does it apply to individuals we do not employ or manage.

Automatic Information Collection

We prioritise your data privacy and adhere to a strict no-logs policy. We only collect minimal information necessary for the operation of our Website and Services. Automatically collected data is used exclusively for detecting abuse, securing our systems, and compiling non-identifiable statistical usage information.

Collection of Personal Information

You may browse our Website without sharing any personally identifying information. However, access to certain features may require you to provide personal details such as your name and email address. Information we may collect includes:

  • Personal details (e.g., name, country of residence)
  • Contact information (e.g., email address, mailing address)

Providing this information is voluntary, but choosing not to may restrict access to some features. If you’re unsure what details are necessary, please contact us.

Storing Personal Information

We retain your Personal Information as long as necessary to fulfil legal obligations, resolve disputes, or enforce agreements. After this retention period, your data is deleted. Once deleted, rights such as access, rectification, and data portability cannot be exercised.

Use and Processing of Collected Data

We collect Personal Information for the following purposes:

  • To provide and maintain our Website and Services
  • To communicate marketing and promotional materials

We process your data only when legally justified, such as:

  • With your explicit consent
  • To fulfil contractual or pre-contractual obligations
  • To comply with legal requirements
  • When required for legitimate interests pursued by us or third parties

We’re happy to clarify the legal basis for data processing based on your location and interaction with our Website.

International Transfers and Data Storage

Depending on your location, your data may be transferred to countries outside of your jurisdiction. If such a transfer occurs, we implement safeguards to ensure data protection in accordance with applicable regulations.

The rights of users

As a user, you have the right to:

  • Withdraw previously given consent
  • Object to data processing
  • Request access, correction, or deletion of your data
  • Restrict or object to processing under certain conditions
  • Receive your data in a portable, machine-readable format

These rights apply when data is processed under specific legal bases, such as consent or contractual necessity.

The right to object to processing

If we process your data in the public interest or for legitimate business purposes, you may object. If the processing is for direct marketing, you may opt out at any time without providing justification.

How to Exercise Your Rights

You can submit requests related to your data rights by contacting CSA & Co Limited via the contact details at the end of this Policy. We respond promptly and free of charge.

Billing and Payments

Payments are securely processed via third-party providers, each governed by their own privacy policies. We recommend reviewing those policies to understand how your data is handled.

Privacy of children

We do not knowingly collect personal information from individuals under the age of 13. If you’re a parent or guardian and believe your child has shared data with us, please contact us. Users must be at least 16 years of age (or have guardian consent) to use our Services in some regions.

Newsletters

We offer email newsletters you can opt into at any time. We do not share your email with third parties, except as necessary to send emails through trusted providers. You may unsubscribe at any time using the links in our emails.

Cookies

We use cookies to improve and personalise your experience on eaguaranteedrent.co.uk. Cookies help track user activity and improve Website performance. You can control or adjust your cookie preferences at any time through your browser settings. Declining cookies may impact certain features.

Do Not Track Signals

Our Website does not currently respond to “Do Not Track” browser signals. However, we minimize tracking and data collection where possible to respect user privacy.

Links to External Sites

Our Website may contain links to other websites. We are not responsible for the content or privacy practices of external websites and strongly recommend reviewing their privacy policies before sharing any personal information.

Data Security

We maintain strong technical and administrative safeguards to protect your Personal Information. While we implement robust security measures, please note that no method of data transmission over the Internet is entirely secure, and absolute protection cannot be guaranteed.

Data Breach Notification

In the event of a data breach, we will take appropriate steps, including notifying affected users and relevant authorities if required by law. A notification may also be posted on our Website.

Legal Disclosure

We may disclose Personal Information if required to:

  • Comply with legal obligations or court orders
  • Protect our rights or your safety
  • Investigate fraud or security breaches
  • Complete a business transaction such as a merger or acquisition

Acceptable Use Policy

You agree to use eaguaranteedrent.co.uk only for lawful purposes. You must not:

  • Violate any laws or regulations
  • Upload or spread harmful software
  • Gain unauthorised access to our systems
  • Disrupt or impair Website performance

We may monitor usage and restrict access if this policy is violated.

Changes to This Policy

We may update this Privacy Policy as necessary. Any significant changes will be communicated via our Website or directly through your contact information. By continuing to use the Website, you acknowledge and agree to be bound by the updated terms of this Policy.

Contacting Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us using the details below: [email protected]

This document was last updated on May 13, 2020